Good communication is the cornerstone of any successful business relationship. Of course, our trained staff is always available to speak with you regarding any questions or concerns you may have regarding any aspect of your transportation requirements. What’s more, you always speak with a live person at TBBK Direct Leasing, not an automated voice mail system. In this way, we can provide you with faster resolution of any concerns that may arise.
Communication involves more than just our interaction with you and your staff. That’s why we maintain a solid communications link with all automotive manufacturers to help keep you aware of important industry trends and opportunities that could reduce your overall transportation costs. Often, manufacturers introduce special ordering incentives, special option packages or even additional discounts. You can count on TBBK Direct Leasing to keep you up to date with the latest information, as well as to provide you with solid, informed recommendations to help you run your fleet in the most efficient manner.
TBBK Direct Leasing also ensures that you receive all manufacturers recall notices that pertain to your specific vehicles. These notices are forwarded to your attention immediately, along with proper instructions, so that you can maintain the level of safety that you and your drivers expect from your fleet vehicles.
Finally, we communicate with the manufacturer’s service area to assist you with any warranty issues that may arise. While local dealers usually respond in a professional manner to all service and warranty issues, TBBK Direct Leasing is ready to assist you in the event that a problem or an unexpected issue should develop. All it takes is one phone call, and we handle the rest!